Location: Kyiv
Are you ready to start an extraordinary journey as a Client Request Coordinator?
The company thrives in the realms of Luxury and Premium architecture, including global businesses, royal families, and celebrities
Requirements:
3+ years of work experience in Business Assistance or Customer Care
Hands-on communication with clients from the US and EU
Fluency in English B2-C1, along with Ukrainian language
Personality:
You are People Person with an innate talent to connect with others
You are flexible at work and communication with colleagues
Disciplined with a structured approach to work and life
Ideally, ISFP, ISFJ, ESFJ type
Nice to have:
Prior experience in the sphere of luxury or international customer care
Responsibilities:
Manage Incoming Requests at CBDO`s email, corporate email, corporate and personal WhatsApp, Instagram, incoming phone calls
Maintain a registry of all incoming requests: contacts, inquiries, status
Keep a registry of Commercial Proposals with all necessary information
Monitor and remind about the status of requests, ensuring timely responses
Prepare a monthly report on incoming requests
Create/maintain Client Contact Database: Permanent/Potential/Interesting clients
Prepare Commercial Proposals (you will be trained)
Send project plans to the Architect for estimation based on the Technical Specification
Verify the accuracy of calculations and estimation
Prepare and adjust the Commercial Proposal templates as needed
Systematize Initial Project Information: Create project folders and compile all initial project data into a single file for team use
Arrange Zoom meetings, book conference rooms, notify all participants, moderate meetings, and systematically store meeting records
Create WhatsApp groups for each new project
Distribute initial project data to the team
Technical Contract Work: Maintain a unified contract database; Scan and rchive old contracts; Print, scan, copy, and arrange courier delivery of contracts to clients as needed
Handle Phone Calls: Answer calls from the corporate number and direct them
Coordinate Contractor Requests
The Offer:
Salary range: $1100 – $1300
Official full-time and long-term employment
Global projects with unique opportunities
Professional and personal development
Comfortable office in the heart of Kyiv
24 calendar days of paid vacation
Business trips and celebrations
Paid weekends and holidays
100% paid sick leaves
Medical insurance
About the Company: We’re the market leader in interior design and architecture with over 200 team members across 20 Scrum teams. Our offices are in Kyiv, Warsaw, London, Miami, Los Angeles, and Dubai. We are stable company with a huge focus on job security. At the forefront of contemporary design and architecture, we are passionate about innovation, creativity, and setting new standards. Our collaborations include VIP clientele, such as global businesses (premium hotels, restaurants, luxury resorts), royal families, famous personalities, and celebrities. Each of our projects is a new creation of not just premises, but masterpieces that enrich lives and inspire emotions. Since our founding 15 years ago, we’ve grown many times and we want YOU to be part of it!
Please send your CV with answers:
How many years of experience do you have in Customer Care?
What is your proficiency level in English and Ukrainian?
Would you be willing to work in the Kyiv office?
What makes you a perfect match for this role?
What are your salary expectations?
Send your CV: recruitment@lifes-vision.com
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