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IT Application Support Analyst (France)

Location / relocation: France, Cholet

We support Ukrainians, and we are looking for IT Application Support Analyst


  • 3−8 years of experience in the relevant field

  • Significant experience in IT Applications of ERP solutions

  • Fluent in English (spoken and written)

  • You are a positive team player

  • Highly competent in ERP solutions within a manufacturing sector

  • Extensive knowledge of Digital solutions and use within a marketing business to support daily business operations

  • Experience in supporting a wide application portfolio of services that align with ERP e.g. CRM/MES/MDM/DAM and where required supporting their integration to adjacent services

  • Experience in interface management where core systems are required to exchange data with adjacent systems e.g. EDI/MES

  • Ability to collect, document, and clearly identify information system requirements, business processes, and how alignment to master data will deliver expected outcomes on proposed changes

  • Translate and simplify requirements to create functional specification documents to support development changes to applications

  • Identify the processes and solution components required to introduce new application capabilities to benefit the business

  • Document and effectively communicate the results of analysis/findings to team members and management.

  • Pursue spend analysis, billing checks, and other monitoring to discover issues and propose how to deliver better value and solutions to the organization

  • Prepare testing scenarios and integration testing when projects and/or changes are being developed

  • Update user and functional documentation manuals

  • Implement changes to the application environment

  • Train or assist with the training of users during project rollout on new application services or extended functionality

  • Provide 2nd and 3rd level functional support to all application IT services, and if required Level 1 & 2 support to EUT/Infra service

Competitive advantage:

  • Knowledge of the French language

  • License/ certification/ qualification: ERP/s, MES, Master Data, Business Processes in ERP, Business Finance & Manufacturing knowledge, ITIL, Digital applications development

Job Purpose:

  • Act as 2nd Line support for business applications

  • Handle incidents passed from the 1st line team, and escalation from other teams to immediate resolution working via vendors or 3rd line support as required, in line with SLA’s

  • Support project teams in solution testing and implementation

  • Ensure service stability (performance, capacity, support, patching) and Continuous Service Improvement goals by identifying areas for improvement

  • Problem management: Provide suggestions or create tools and processes to remove or reduce reoccurring errors ensuring a high rate of first-time fixes


  • Administration and monitoring behavior of the deployed systems

  • Produce written documentation to support work performed, report findings, and present to stakeholders when necessary

  • Make recommendations on system changes considering opportunities & potential risks to further improve usage and alignment with business needs

  • Ensure that adequate application support is provided according to the agreed processes & Service Level Agreements

  • Ensure that project documentation is sufficient to provide adequate support to users in the long-run

  • Ensure correct follow-up of software update policies and escalate to System Analysts & Project Leads or Program Managers when updates are due

  • Identify training needs and propose training plans to ensure optimal usage of implemented solutions

  • Support the user community when the recommended changes are deployed, including helping to resolve any issues

  • Work with external stakeholders to understand and investigate feedback or issues into the service/function/product provided

  • Monitor system capacity, clean up, and mitigate where needed

  • Work with Infrastructure to ensure patches are implemented timely, with minimal risk, and appropriate testing and rollback procedures

  • Testing and implementation of applications updates and new equipment

  • Assists Business Analysts & Project managers in the designs phase

  • Carry and/or support testing of new and existing applications

  • Codify common problems into simple knowledge articles that can be handled by 1st line

About the company: a global leader in advanced piping systems for building, infrastructure, industrial, and agriculture. The company operates in more than 40 countries, combining local solutions with global innovation and operational excellence — we provide communities around the world with sustainable solutions for water and energy, leading the industry in a way that anticipates the rapidly evolving needs of society.

Company offers:

  • Permanent contract of employment

  • Love and support for Ukrainian employees

  • Relocation support if needed

  • Hybrid mode of work: 50% from home + 50% in the office

  • School allocation support

  • Local language support

  • Health / medical incentive

  • Training programs

  • Awesome colleagues and pleasant working atmosphere

  • Annual salary €30.000 — €40.000 + profit-sharing retribution

Recruitment process:

  1. Video call with an external recruiter

  2. Online interview with in-house HR

  3. Online/offline interview with a Hiring Manager

We are waiting for your CV

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