Chatbot Conversation Designer

Location: remote / work from home


Are you a natural language interaction designer?

Are you passionate about conversational technologies like chatbots?


If YES - we have the right role for you!

Currently, we seek an experienced Chatbot Conversation Designer to help our eCommerce company to write sealing scripts for our customers (USA market).


YOUR QUALIFICATIONS:

  • Experience in conversation design and/or sales automation

  • You have proven natural language design skills

  • English C1 is a must

  • Experienced at building complex conversational interactions

  • Hands-on experience developing interaction models using chatbot conversational platforms

  • Understanding of FB Messenger and Figma

  • Experience communicating technical requirements and solutions to internal and external audiences


NICE to HAVE:

  • Bachelor's degree in cognitive science, linguistics, or equivalent experience

  • Previous experience in sales and/or eCommerce


RESPONSIBILITIES:

  • Design conversation scripts for our selling chatbot (we mainly use FB Messenger...)

  • Write dialog and other related copy for conversational experiences that align with best practices and brand

  • Analyze transcripts of user interactions and document their mental models and language in order to create grammars and interaction models

  • Design end-to-end conversational interactions, including what can go wrong, and how to solve it

  • Work directly with integrator to build and iterate on your designs

  • When needed, design and lead different types of testing (A/B, focus groups, usability testing), synthesize results, and iterate based on results to ensure customer-centric and highly usable products

  • Act as a design liaison between customers, service engineering teams and support


We OFFER:

  • Income above market offer (it depends on your skills and performance, and will be discussed during interview)

  • Perspective work in the US company with space for career progression

  • Wide possibilities for personal development and professional growth

  • Flexible schedule with working from home opportunity

  • Interesting and challenging tasks

  • Enjoyable working environment, friendly colleagues and management


Are you ready to create interactive texts to automate sales of our products?


If 'YES' - send your CV to Telegram @IhorReznik


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