Location: Kyiv
RESPONSIBILITIES:
End-user Desktop support through Global IT ticket system
Workplace setup, including mounting monitors and setting up docking stations
Support and maintain AV / Conference rooms
Support mobile phone devices and manage inventory
System builds using MDT image system
New Hire equipment preparation and conduct on-boarding
Asset administration and inventory maintenance: proactively manage assets / refurbish / dispose
Network Equipment Room (NER) ownership and tasks such as patching, device mounting
Support local team maintaining on-site DGX farm
Establish strong 3rd party vendor relationships
Procurement duties including sourcing and administration
REQUIREMENTS:
University degree or equivalent
Experience supporting both Windows & Linux environments
Solid Windows 7/8/10, Office 2010-2016, Office 365, Android, and Mac experience
4+ years of administration and support of Enterprise Windows environments, analyzing, troubleshooting, resolving issues with Windows computing, application, hardware and networking issues
Basic Experience in Networking and Datacenter field
Knowledgeable about audio/video setups and current technologies
Strong diagnostic, problem-solving, and decision-making abilities
Ability to work independently and with others to support local, regional, and global teams
Manage multiple assignments in a fast-paced environment
Work additional hours and travel to alternate field office sites if needed
Knowledge of Service Management tools (eg. ServiceNow)
Solid understanding of ITIL principles and SLAs
NICE TO HAVE:
Passionate dedication to providing excellence in IT support to your users
User application experience in a PC and mobile environment
Good all-round user support in a global office environment
Be familiar with a ticketing system for user requests
Fluent English speaker
Have great personable skills and a good communicator
Someone who is helpful with a can-do attitude
Always willing to learn new things and willing to learn from their mistakes
Good organization and communication skills
Windows PowerShell Scripting
NetApp fileserver administration
DNS, NIS, and DHCP administration
Unix/Windows interoperability and CIFS file sharing
InfoBlox DNS appliance administration skills
Windows administration experience
Working knowledge of Perforce and Git
Experience with Linux firewalls, security, and packet filtering
INTERESTED – send your CV in English with your salary expectations to ihor.reznik@gmail.com
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